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BSOP 588 Final Exam
1 . (TCO E) Advised reasons why a large number of customer satisfaction efforts fail consist of all of the subsequent EXCEPT:
installment payments on your (TCO D) The Six-Sigma problem solving approach contains the phases of:
three or more. (TCO C) Terms such as " kanban”, " one minute exchange of dies”, and " visual controls” are many closely linked to:
4. (TCO C) Poka-yoke focuses on two aspects:
your five. (TCO B) _____ actions are generally tracked by elderly leadership to gauge total organizational performance.
6. (TCO I) The price tag on purchasing replications of a textbook on top quality for employees within their training course in method improvement strategies is considered:
six. (TCO A) Which from the following is definitely NOT a feature of a Half a dozen Sigma project?
8. (TCO B) A collection of financial, industry, operational, and employee overall performance measures intended for management review and 2 an example of:
on the lookout for. (TCO D) The Baldrige Award standards, as a instrument for self-assessment:
10. (TCO H) Centering on how to maintain improvements occurs by which DMAIC period?
11. (TCO B) Explain why it is hard to obtain a one, universal definition of quality. Be specific within your response.
doze. (TCO I) What qualifying criterion is used to classify a failure expense as " internal” vs . " external”? Give three examples of an indoor failure cost and 3 examples of an external failure price.
13. (TCO I) What criterion can be used to classify a failure cost while " internal” versus " external”? Offer three types of an internal failure cost and three examples of an external failing cost.
13. (TCO F) Explain in more detail why transform is necessary in organizations. Explain the effects that change can have about quality supervision with respect to staff commitment and quality amounts. 15. (TCO H) Describe the half a dozen basic steps required to build the House of Quality. Describe, in general, wherever in the House are customer and technical requirements located. Likewise explain for what reason it is important that every single area...
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